Privacy Policy

This Privacy Policy applies to Maazu ("Maazu", "we", "us"), operators of the Maazu grocery delivery platform accessible at maazu.store and via our mobile app.

We are committed to protecting your personal data in accordance with the Information Technology Act 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and applicable Indian data protection regulations.

We collect the following categories of personal data:

• Identity data: Name, mobile number, email address (optional)
• Location data: Delivery address and, with your permission, real-time device location
• Transaction data: Order history, payment method type (not full card numbers), and order value
• Device data: Device type, operating system, app version, unique device identifiers
• Usage data: Pages visited, products browsed, search terms, and features used
• Communication data: Messages exchanged with our customer support team

We use your personal data to:

• Process and fulfil your grocery orders and coordinate delivery
• Send order confirmations, delivery updates, and receipts
• Verify your identity and prevent fraud
• Provide customer support and resolve disputes
• Personalise your in-app experience and product recommendations
• Improve our platform through analytics and testing
• Send promotional offers and app updates (opt-out available at any time)
• Comply with legal obligations under Indian law

We share your data only in the following limited circumstances:

• Delivery partners: Name, phone number, and delivery address — solely to fulfil your order
• Payment processors: Transaction data shared with our payment gateways under their own privacy policies
• Technology providers: Analytics, cloud hosting, and notification services that process data on our behalf under strict data processing agreements
• Legal requirements: Disclosure to law enforcement or regulators when required by Indian law or court order

Your data is stored on secure servers located in India. We implement industry-standard security measures including HTTPS encryption for all data in transit, encrypted storage for sensitive personal data, access controls, and regular security audits.

We retain your personal data for as long as your account is active or as required to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time.

Our website uses cookies and similar tracking technologies to maintain your session and preferences, analyse traffic, and measure marketing effectiveness. You can control cookie preferences through your browser settings — disabling cookies may affect certain website functionality. Our mobile app uses device identifiers and analytics SDKs for similar purposes.

Under applicable Indian law, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Deletion: Request deletion of your account and associated personal data
• Withdrawal of consent: Opt out of marketing communications at any time via app settings or email
• Grievance redressal: Lodge a complaint with our Grievance Officer

To exercise any right, contact us at contact@maazu.store. We respond within 30 days.

The Maazu Platform is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child under 13 has provided us with personal data, please contact us immediately and we will delete such information without delay.

We may update this Privacy Policy to reflect changes in our data practices or applicable law. We will notify you of material changes via app notification or email. Continued use of the Platform after the effective date of a revised policy constitutes your acceptance of the changes.

For privacy queries, data access requests, or to file a grievance with our Grievance Officer:

• Email: contact@maazu.store
• Phone: +91 98307 17132
• Address: Maazu, Samsul Huda Road, Kolkata 700017, West Bengal, India